adeptict - Notice history

Frogfoot FTTH experiencing partial outage

Notice history

Nov 2025

Access | ONT Firmware Upgrade | CPT/DBN/BFN | Phase 2
  • Completed
    November 23, 2025 at 3:00 AM
    Completed
    November 23, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    November 22, 2025 at 9:00 PM
    In progress
    November 22, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    November 22, 2025 at 9:00 PM
    Planned
    November 22, 2025 at 9:00 PM

    Provider: Frogfoot

    Maintenance Type: Standard
    Maintenance Start: 2025-11-22 23:00

    Maintenance End: 2025-11-23 05:00

    Maintenance Description: The hardware vendor has released a new firmware version that addresses bugs in the current version.

    Maintenance Impact: 6 hours of downtime

    Affected Area: CPT

Network Optimisation | Firmware Upgrade | National | Phase 15
  • Completed
    November 21, 2025 at 3:00 AM
    Completed
    November 21, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    November 20, 2025 at 9:00 PM
    In progress
    November 20, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    November 20, 2025 at 9:00 PM
    Planned
    November 20, 2025 at 9:00 PM

    Provider: Frogfoot

    Maintenance Type: Standard
    Maintenance Start: 2025-11-20 23:00

    Maintenance End: 2025-11-21 05:00

    Maintenance Description: The Core engineers must upgrade the firmware version on the core routers in Teraco Isando.

Emergency | Hardware Reboot | CPT | Somerset
  • Completed
    November 21, 2025 at 3:00 AM
    Completed
    November 21, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    November 20, 2025 at 9:00 PM
    In progress
    November 20, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    November 20, 2025 at 9:00 PM
    Planned
    November 20, 2025 at 9:00 PM

    Provider: Frogfoot

    Maintenance Type: Emergency - Planned
    Maintenance Start: 2025-11-20 23:00

    Maintenance End: 2025-11-21 05:00

    Maintenance Description: The supplier has advised our Core team, after investigating and multiple attempts to resolve the ongoing management error, that the switch has to be rebooted for the management to restore.

Network Optimisation | Firmware Upgrade | National | Phase 12
  • Completed
    November 19, 2025 at 3:00 AM
    Completed
    November 19, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    November 18, 2025 at 9:00 PM
    In progress
    November 18, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    November 18, 2025 at 9:00 PM
    Planned
    November 18, 2025 at 9:00 PM

    Provider: Frogfoot

    Maintenance Type: Standard
    Maintenance Start: 2025-11-17 23:00

    Maintenance End: 2025-11-18 05:00

    Maintenance Description: The Core engineers must upgrade the firmware version on the core routers in Western Cape region, to version 24.4R2.

Core Network Optimisation Project | National | Phase 4
  • Completed
    November 18, 2025 at 4:00 AM
    Completed
    November 18, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    November 17, 2025 at 9:00 PM
    In progress
    November 17, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    November 17, 2025 at 9:00 PM
    Planned
    November 17, 2025 at 9:00 PM

    Provider: Frogfoot

    Maintenance Type: Standard
    Maintenance Start: 2025-11-17 23:00

    Maintenance End: 2025-11-18 06:00

    Maintenance Description: The Core engineer will be upgrading the last few customers and Core interfaces to conform to the new standards.

    Affected:

Oct 2025

No notices reported this month

Sep 2025

Frogfoot - FRG9306472
  • Completed
    September 18, 2025 at 12:00 AM
    Completed
    September 18, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    September 17, 2025 at 9:00 PM
    In progress
    September 17, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    September 17, 2025 at 9:00 PM
    Planned
    September 17, 2025 at 9:00 PM

    FNO Frogfoot is planning a change on 17 September 2025 from 23:00 to 18 September 2025 02:00.

    Maintenance Type: Standard

    Maintenance Description: Core technicians will apply an optimised configuration to the equipment

    Impact: Non-service impacting

Octotel Maintenance Notice
  • Completed
    September 12, 2025 at 12:00 AM
    Completed
    September 12, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    September 11, 2025 at 9:00 PM
    In progress
    September 11, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    September 11, 2025 at 9:00 PM
    Planned
    September 11, 2025 at 9:00 PM

    Provider: Octotel

    Maintenance Type: Things
    Maintenance Start: 11 September 2025 23:00

    Maintenance End: 12 September 2025 02:00

    Maintenance Description: Work being done

Adept Incident
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Title: Some issue

    Affected: London

    ETA: 2 hours

Test - Frogfoot FTTH Issue
  • Resolved
    Resolved

    False positive

  • Investigating
    Investigating
    We are currently investigating this incident.
Outage | CPT | Gbayeast | OLT 2 | Down
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Logged to T3 for further investigation

    Fault escalated to our Maintenance team as per T3’s instruction. Awaiting technician’s ETA

  • Identified
    Identified

    Frogfoot FTTH outage for Gordonsbay East customers

Sep 2025 to Nov 2025

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