adeptict Status - Incident history

Frogfoot | Metro | Migration Of Services | CPT | Darling | Caledon

2026-05-14T21:00:00.000+00:00

Type: Maintenance

Affected Components: Frogfoot FTTH

May 14, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Engineers will optimize the Darling and Caledon POP by migrating OLT services from double tagging to single tagging..

Frogfoot | Metro | Migration Of Services | CPT | Yzerfontein, Mooikloof

2026-05-07T21:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Frogfoot FTTH

May 7, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Engineers will be optimising our Yzerfontein, Mooikloof POP by migrating services away from double tagging to single tagging on the OLTs as an ongoing project.

May 7, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

May 8, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Openserve | To cut over optic cable due to road construction at Nylstroom

2026-05-07T16:00:00.000+00:00

Type: Maintenance

Duration: 8 hours

Affected Components: Openserve FTTB

May 7, 16:00:00 GMT+0
Identified - Planned Maintenance - To cut over optic cable due to road construction at Nylstroom. +/- 8 hour break time of break: 2026/04/07 18:00:00\. Day ref Safety precautions to be observed on the construction site .

May 7, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

May 8, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Frogfoot | Core | Network Optimization | CPT | National

2026-05-05T21:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Frogfoot FTTH

May 5, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Core will be implementing and testing CFM on parts of the CPT network in order to establish testing parameters and prove and set baselines for convergence times during network failure conditions.

May 5, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

May 6, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Initial Planned Maintenance Notification Adept Internet (Pietersen Jjc) : our ref AE 788942 and NNM_G 2026/1398649

2026-05-04T22:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Openserve FTTB

May 4, 22:00:00 GMT+0
Identified - Metro Ethernet fibre migration at Germiston Transmission. 6 hours break.

May 4, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 5, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Emergency | Maintenance | Infrastructure Damage | Stellenbosch

2026-04-30T11:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Frogfoot FTTH

Apr 30, 11:00:00 GMT+0
Identified - Frogfoot maintenance will re-route the lead point cable as per MDU request. MDU has communicated this change with end customers..

Apr 30, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 30, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Openserve | Emergency Planned Maintenance

2026-04-23T23:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Openserve FTTH, Openserve FTTB

Apr 23, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 24, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 23, 23:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Planned Maintenance - Deload of congestion on BNG's at National Network Management Centre.

Frogfoot - Planned Maintenance

2026-04-22T21:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Frogfoot FTTH

Apr 22, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time. Engineers need to upgrade the firmware on the switch to improve stability and performance.

Apr 22, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 23, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Metro | Migration Of Services | CPT | Franschhoek

2026-04-20T21:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Frogfoot FTTH

Apr 20, 21:00:00 GMT+0
Identified - Engineers will be optimizing our Franschhoek POP by migrating services away from double tagging to single tagging on the OLT's as an ongoing project..

Apr 20, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 21, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Openserve Planned Maintenance - 19 April 2026 01:00

2026-04-18T23:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Openserve FTTH

Apr 18, 23:00:00 GMT+0
Identified - Planned Maintenance - To de-load congestion on BNG's at NNOC..

Apr 18, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 19, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Emergency - Preventative maintenance

2026-04-17T21:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Frogfoot FTTH

Apr 17, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 17, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 17, 21:00:00 GMT+0
Identified - Maintenance | Fault Resolution | CPT | Century City.

Frogfoot | Maintenance | Fault Resolution | CPT | Century City

2026-04-17T17:00:00.000+00:00

Type: Maintenance

Duration: 3 hours and 30 minutes

Affected Components: Frogfoot FTTH

Apr 17, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Maintenance technicians have to replace hardware to resolve a fault..

Apr 17, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 17, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

www.adept.co.za is back up

2026-04-17T04:07:08.111+00:00

Type: Incident

Apr 17, 04:07:08 GMT+0
Investigating - www.adept.co.za is down at the moment. This incident was automatically created by Instatus monitoring..

Apr 17, 04:17:11 GMT+0
Resolved - www.adept.co.za is back up. This incident was automatically resolved by Instatus monitoring..

Frogfoot - Planned maintenance - CPT | Gordons Bay East

2026-04-13T21:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Frogfoot FTTH

Apr 13, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Engineers will optimize the Gordons Bay East POP by migrating OLT services.

Apr 13, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 14, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Frogfoot Outage | CPT | Franschhoek | Partial Outage | Outage Reference: FRG12649453

2026-04-13T07:27:12.000+00:00

Type: Incident

Duration: 8 hours and 42 minutes

Affected Components: Frogfoot FTTB

Apr 13, 07:27:12 GMT+0
Identified - **Resolution In-Progress**.

Apr 13, 16:09:22 GMT+0
Resolved - **Outage Resolved**.

Virtual Host Outage

2026-04-13T03:43:05.381+00:00

Type: Incident

Duration: 3 hours and 30 minutes

Affected Components: Hosted Services

Apr 13, 03:43:05 GMT+0
Investigating - We are currently investigating a virtual host outage in Teraco CT1\. Engineers are attending to the problem.

Apr 13, 04:00:33 GMT+0
Identified - A technician is en route to the site. ETA 07:45.

Apr 13, 05:42:45 GMT+0
Identified - The technician is onsite and will start investigation shortly.

Apr 13, 06:52:11 GMT+0
Monitoring - The VM Host is back online. We are confirming if all services are back and operational.

Apr 13, 07:13:24 GMT+0
Resolved - This incident has been resolved. Further RCA will be done.

Planned Maintenance Notification Adept Internet (Pietersen Jjc) : our ref AE 788417 and NNM_G 2026/1397242

2026-04-11T22:00:00.000+00:00

Type: Maintenance

Duration: 5 hours

Affected Components: Openserve FTTH

Apr 11, 22:00:00 GMT+0
Identified - Planned Maintenance - To de-load congestion on BNG's at NNOC. +/- 5 hour break time of break: 2026/04/12 00:01:00.

Apr 11, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 12, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

2026-04-09T16:30:29.545+00:00

Type: Incident

Duration: 4 days, 17 hours and 21 minutes

Affected Components: Vumatel

Apr 9, 16:30:29 GMT+0
Investigating - **Title**: Vumatel Outage Die Boord.

Apr 9, 17:12:29 GMT+0
Investigating - Vumatel is currently investigating.

Apr 9, 19:02:27 GMT+0
Identified - Technicians en-route to investigate.

Apr 14, 09:51:18 GMT+0
Resolved - This incident has been resolved. Vumatel technicians were onsite on the evening of the 10th and the issue was resolved the afternoon of the 13th.

Install an IOM5/MDA 3P 400G/ QSFP56-DD ER8 bundle in slot 9 at Germiston First floor

2026-04-07T10:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Openserve FTTB

Apr 7, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 7, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 7, 10:00:00 GMT+0
Identified - Install an IOM5/MDA 3P 400G/ QSFP56-DD ER8 bundle in slot 9 at Germiston First floor. 6 hours break expected. Time of break 2026/04/07 00:00:01. .

Africa Data Center Failover Test

2026-03-31T20:00:00.000+00:00

Type: Maintenance

Duration: 48 minutes

Affected Components: Connectivity, Hosted Services

Mar 31, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 31, 20:48:09 GMT+0
Completed - Maintenance and failover testing have been completed successfully. All systems are functioning as expected..

Mar 31, 20:00:00 GMT+0
Identified - This maintenance will involve testing redundancy between our Cape Town region POPs to ensure continued network resilience and service reliability. During this window, customers may experience intermittent connectivity as traffic is rerouted and failover mechanisms are tested. We will make every effort to minimize any disruption and complete the work as efficiently as possible. Please don’t hesitate to get in touch with us should you have any questions or concerns!.

Openserve - Outage | CPT | Franschhoek Node | down

2026-03-31T07:53:53.918+00:00

Type: Incident

Duration: 22 hours and 8 minutes

Affected Components: Connectivity, Openserve FTTH

Mar 31, 07:53:53 GMT+0
Investigating - Currently there is an outage in Franschhoek with no ETA/ETR, Resolution in progress.

Mar 31, 12:55:20 GMT+0
Identified - Underground optic fiber cables were damaged 4.78km and 4.48km from Franschhoek towards Groot Drakenstein and Wemmershoek. Tech Marius is Onsite.

Apr 1, 06:01:24 GMT+0
Resolved - This incident has been resolved..

Mar 31, 16:48:44 GMT+0
Identified - The service provider is still hauling in the cable. Progress has been delayed due to blocked pipes, with 200m remaining to complete the hauling.

Frogfoot - Outage | CPT | Franschhoek Node | down

2026-03-31T06:56:57.333+00:00

Type: Incident

Duration: 23 hours and 5 minutes

Affected Components: Connectivity, Frogfoot FTTH

Mar 31, 06:56:57 GMT+0
Investigating - Currently there is an outage in Franschhoek with no ETA/ETR, Resolution in progress.

Mar 31, 12:55:43 GMT+0
Identified - Underground optic fiber cables were damaged 4.78km and 4.48km from Franschhoek towards Groot Drakenstein and Wemmershoek. Tech Marius is Onsite.

Apr 1, 06:01:37 GMT+0
Resolved - This incident has been resolved..

Mar 31, 16:49:01 GMT+0
Identified - The service provider is still hauling in the cable. Progress has been delayed due to blocked pipes, with 200m remaining to complete the hauling.

Fault Resolution | Hardware Reboot | CPT | Caledon

2026-03-24T21:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Frogfoot FTTH

Mar 24, 21:00:00 GMT+0
Identified - Engineers will reboot the NLD OTN equipment at Caledon to resolve a fault..

Mar 24, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 25, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Metro | Migration Of Services | CPT | Acorn Creek

2026-03-23T21:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Frogfoot FTTH

Mar 23, 21:00:00 GMT+0
Identified - Engineers will be optimizing our Acorn Creek POP by migrating services away from double tagging to single tagging on the OLT's as an ongoing project..

Mar 23, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 24, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

391655 | Supplier Maintenance | Fibre Rehabilitation | 391668

2026-03-17T19:00:00.000+00:00

Type: Maintenance

Duration: 10 hours

Affected Components: Frogfoot FTTH

Mar 17, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 18, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 17, 19:00:00 GMT+0
Identified - The teams need to cut the route cables into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested..

391452 | Supplier Maintenance | Fibre Rehabilitation | 391522

2026-03-16T19:00:00.000+00:00

Type: Maintenance

Duration: 10 hours

Affected Components: Frogfoot FTTH

Mar 16, 19:00:00 GMT+0
Identified - The teams need to cut the route cables into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested..

Mar 16, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Emergency | Fault Resolution | Upgrade Switch Firmware | CPT | Pinelands FTTH

2026-03-11T21:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Frogfoot FTTH

Mar 11, 21:00:00 GMT+0
Identified - Engineer need to upgrade the switch firmware to the correct MAC Table..

Mar 11, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 12, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Voice Services Disruption - Inbound and Outbound Calls

2026-03-10T07:53:34.615+00:00

Type: Incident

Affected Components: Hosted Services

Mar 10, 07:53:34 GMT+0
Resolved - Services Restored - The supplier will share an RFO for the outage.

Fault Resolution | Hardware Reboot | CPT | Caledon

2026-03-09T21:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Frogfoot FTTH

Mar 9, 21:00:00 GMT+0
Identified - Frogfoot Engineers will reboot the NLD OTN equipment at Caledon to resolve a fault..

Mar 9, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

www.adept.co.za is down

2026-02-24T21:02:54.000+00:00

Type: Incident

Feb 24, 21:02:54 GMT+0
Investigating - is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 24, 21:12:57 GMT+0
Resolved - is back up. This incident was automatically resolved by Instatus monitoring..

Metro | Firmware Upgrade | CPT | Ladder 10

2026-02-24T21:00:00.000+00:00

Type: Maintenance

Duration: 7 hours

Affected Components: Frogfoot FTTH

Feb 24, 21:00:00 GMT+0
Identified - The team will be performing firmware upgrades on the switches at the nodes..

Feb 24, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 25, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Adept ICT Network Outage

2026-02-21T08:23:52.233+00:00

Type: Incident

Duration: 3 hours and 59 minutes

Affected Components: Connectivity, Hosted Services, Email, , Adept ICT →

Feb 21, 08:23:52 GMT+0
Investigating - We are aware that Adept clients experiencing connectivity problems. Our technicians are currently investigating to get the issue resolved as soon as possible. We apologize for the inconvenience ..

Feb 21, 09:46:39 GMT+0
Identified - The investigation regarding the intermittent/no connectivity is still ongoing on Adept's side..

Feb 21, 12:23:10 GMT+0
Resolved - All Connectivity services **have** been restored. We apologize for the inconvenience and thank you for your patience..

Frogfoot Maintenance | Supplier Maintenance | Fibre Rehabilitation | CPT

2026-02-11T19:00:00.000+00:00

Type: Maintenance

Duration: 10 hours

Affected Components: Frogfoot FTTB, , Frogfoot FTTH, Frogfoot →

Feb 11, 19:00:00 GMT+0
Identified - Frogfoot engineers need to cut the route cables into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested. 10 hours downtime expected. Impact certain..

Feb 11, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 12, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Frogfoot Maintenance | Firmware Upgrade | JHB | Isando

2026-01-21T21:00:00.000+00:00

Type: Maintenance

Duration: 7 hours

Affected Components: , Frogfoot FTTH, Frogfoot →

Jan 21, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 22, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 21, 21:00:00 GMT+0
Identified - Frogfoot core teams will upgrade the switch stack to the latest firmware to improve stability and performance..

Dark Fibre Africa - Connectivity Outage: Technopark, Stellenbosch

2025-12-09T07:26:20.337+00:00

Type: Incident

Duration: 22 hours and 43 minutes

Affected Components: , Dark Fibre Africa, Dark Fibre Africa →

Dec 10, 06:09:44 GMT+0
Resolved - This incident has been resolved. All services have been restored following successful repairs and testing of affected links. DFA are monitoring the network to ensure stability and top performance..

Dec 9, 17:16:06 GMT+0
Identified - DFA has identified a major cable break in the CBD (Ref: 11185108) caused by third-party construction damage. Seven cables are affected, and their team are working on repairs. ETR is 8 hours. We sincerely apologize for the inconvenience and appreciate your patience..

Dec 9, 07:26:20 GMT+0
Investigating - We are aware clients in the Technopark, Stellenbosch area are experiencing connectivity problems on the DFA network. Our technicians logged a query with the upstream provider and waiting on feedback..

Dec 9, 09:10:23 GMT+0
Identified - DFA have confirmed the links are affected by a Layer 2 - Major Network Outage due to backhaul links that are down. Further updates to follow..

Adept Incident

2025-09-10T07:15:09.596+00:00

Type: Incident

Duration: 2 minutes

Affected Components: Connectivity

Sep 10, 07:15:09 GMT+0
Investigating - **Title**: Some issue **Affected**: London **ETA**: 2 hours.

Sep 10, 07:17:09 GMT+0
Resolved - This incident has been resolved..

Outage | CPT | Gbayeast | OLT 2 | Down

2025-09-09T16:57:00.000+00:00

Type: Incident

Duration: 9 hours and 57 minutes

Affected Components: Frogfoot FTTH

Sep 9, 16:57:00 GMT+0
Identified - Frogfoot FTTH outage for Gordonsbay East customers.

Sep 9, 19:02:43 GMT+0
Identified - Logged to T3 for further investigation Fault escalated to our Maintenance team as per T3’s instruction. Awaiting technician’s ETA.

Sep 10, 02:54:10 GMT+0
Resolved - This incident has been resolved..