adeptict Status - Incident history https://status.adept.co.za adeptict Thu, 14 May 2026 21:00:00 +0000 Frogfoot | Metro | Migration Of Services | CPT | Darling | Caledon Type: Maintenance Affected Components: Frogfoot FTTH May 14, 21:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Engineers will optimize the Darling and Caledon POP by migrating OLT services from double tagging to single tagging. Type: Maintenance

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Engineers will optimize the Darling and Caledon POP by migrating OLT services from double tagging to single tagging..</p> ]]> Thu, 14 May 2026 21:00:00 +0000 https://status.adept.co.za/maintenance/cmoqv9ny5004m8irtrtckbi80 https://status.adept.co.za/maintenance/cmoqv9ny5004m8irtrtckbi80 Frogfoot | Metro | Migration Of Services | CPT | Yzerfontein, Mooikloof Type: Maintenance Duration: 3 hours Affected Components: Frogfoot FTTH May 7, 21:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Engineers will be optimising our Yzerfontein, Mooikloof POP by migrating services away from double tagging to single tagging on the OLTs as an ongoing project May 7, 21:00:01 GMT+0 - Identified - Maintenance is now in progress May 8, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Engineers will be optimising our Yzerfontein, Mooikloof POP by migrating services away from double tagging to single tagging on the OLTs as an ongoing project.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 7 May 2026 21:00:00 +0000 https://status.adept.co.za/maintenance/cmoeaywt70ic6ai9107by04yf https://status.adept.co.za/maintenance/cmoeaywt70ic6ai9107by04yf Openserve | To cut over optic cable due to road construction at Nylstroom Type: Maintenance Duration: 8 hours Affected Components: Openserve FTTB May 7, 16:00:00 GMT+0 - Identified - Planned Maintenance - To cut over optic cable due to road construction at Nylstroom. +/- 8 hour break time of break: 2026/04/07 18:00:00\. Day ref Safety precautions to be observed on the construction site May 7, 16:00:01 GMT+0 - Identified - Maintenance is now in progress May 8, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Maintenance - To cut over optic cable due to road construction at Nylstroom. +/- 8 hour break time of break: 2026/04/07 18:00:00\. Day ref Safety precautions to be observed on the construction site .</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 7 May 2026 16:00:00 +0000 https://status.adept.co.za/maintenance/cmnes3y7z0plv12nydmcntxvv https://status.adept.co.za/maintenance/cmnes3y7z0plv12nydmcntxvv Frogfoot | Core | Network Optimization | CPT | National Type: Maintenance Duration: 4 hours Affected Components: Frogfoot FTTH May 5, 21:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Core will be implementing and testing CFM on parts of the CPT network in order to establish testing parameters and prove and set baselines for convergence times during network failure conditions May 5, 21:00:01 GMT+0 - Identified - Maintenance is now in progress May 6, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Core will be implementing and testing CFM on parts of the CPT network in order to establish testing parameters and prove and set baselines for convergence times during network failure conditions.</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 5 May 2026 21:00:00 +0000 https://status.adept.co.za/maintenance/cmoeax62g0hvf80o1k3g285d2 https://status.adept.co.za/maintenance/cmoeax62g0hvf80o1k3g285d2 Initial Planned Maintenance Notification Adept Internet (Pietersen Jjc) : our ref AE 788942 and NNM_G 2026/1398649 Type: Maintenance Duration: 6 hours Affected Components: Openserve FTTB May 4, 22:00:00 GMT+0 - Identified - Metro Ethernet fibre migration at Germiston Transmission. 6 hours break May 4, 22:00:01 GMT+0 - Identified - Maintenance is now in progress May 5, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Metro Ethernet fibre migration at Germiston Transmission. 6 hours break.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 4 May 2026 22:00:00 +0000 https://status.adept.co.za/maintenance/cmok3592t00xvqz30a6pbn9xi https://status.adept.co.za/maintenance/cmok3592t00xvqz30a6pbn9xi Emergency | Maintenance | Infrastructure Damage | Stellenbosch Type: Maintenance Duration: 6 hours Affected Components: Frogfoot FTTH Apr 30, 11:00:00 GMT+0 - Identified - Frogfoot maintenance will re-route the lead point cable as per MDU request. MDU has communicated this change with end customers. Apr 30, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 30, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - Frogfoot maintenance will re-route the lead point cable as per MDU request. MDU has communicated this change with end customers..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 30 Apr 2026 11:00:00 +0000 https://status.adept.co.za/maintenance/cmolckrgb0760wmslgrqjmc6w https://status.adept.co.za/maintenance/cmolckrgb0760wmslgrqjmc6w Openserve | Emergency Planned Maintenance Type: Maintenance Duration: 6 hours Affected Components: Openserve FTTH, Openserve FTTB Apr 23, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 24, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 23, 23:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Planned Maintenance - Deload of congestion on BNG's at National Network Management Centre Type: Maintenance

Duration: 6 hours

Affected Components: ,

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Planned Maintenance - Deload of congestion on BNG's at National Network Management Centre.</p> ]]> Thu, 23 Apr 2026 23:00:00 +0000 https://status.adept.co.za/maintenance/cmo9th0vs009qgrjgziosispo https://status.adept.co.za/maintenance/cmo9th0vs009qgrjgziosispo Frogfoot - Planned Maintenance Type: Maintenance Duration: 6 hours Affected Components: Frogfoot FTTH Apr 22, 21:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during this time. Engineers need to upgrade the firmware on the switch to improve stability and performance Apr 22, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 23, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during this time. Engineers need to upgrade the firmware on the switch to improve stability and performance.</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 22 Apr 2026 21:00:00 +0000 https://status.adept.co.za/maintenance/cmnsvs64w02pssm5vnsycbuwr https://status.adept.co.za/maintenance/cmnsvs64w02pssm5vnsycbuwr Metro | Migration Of Services | CPT | Franschhoek Type: Maintenance Duration: 6 hours Affected Components: Frogfoot FTTH Apr 20, 21:00:00 GMT+0 - Identified - Engineers will be optimizing our Franschhoek POP by migrating services away from double tagging to single tagging on the OLT's as an ongoing project. Apr 20, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 21, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Engineers will be optimizing our Franschhoek POP by migrating services away from double tagging to single tagging on the OLT's as an ongoing project..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 20 Apr 2026 21:00:00 +0000 https://status.adept.co.za/maintenance/cmnrgmn5u063tb2abdfulqbdl https://status.adept.co.za/maintenance/cmnrgmn5u063tb2abdfulqbdl Openserve Planned Maintenance - 19 April 2026 01:00 Type: Maintenance Duration: 6 hours Affected Components: Openserve FTTH Apr 18, 23:00:00 GMT+0 - Identified - Planned Maintenance - To de-load congestion on BNG's at NNOC. Apr 18, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 19, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Maintenance - To de-load congestion on BNG's at NNOC..</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 18 Apr 2026 23:00:00 +0000 https://status.adept.co.za/maintenance/cmo2o2vz20cjkeml32c9t3fv5 https://status.adept.co.za/maintenance/cmo2o2vz20cjkeml32c9t3fv5 Emergency - Preventative maintenance Type: Maintenance Duration: 2 hours Affected Components: Frogfoot FTTH Apr 17, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 17, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 17, 21:00:00 GMT+0 - Identified - Maintenance | Fault Resolution | CPT | Century City Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance | Fault Resolution | CPT | Century City.</p> ]]> Fri, 17 Apr 2026 21:00:00 +0000 https://status.adept.co.za/maintenance/cmnydljhz02dyc8nx7hymc7yz https://status.adept.co.za/maintenance/cmnydljhz02dyc8nx7hymc7yz Frogfoot | Maintenance | Fault Resolution | CPT | Century City Type: Maintenance Duration: 3 hours and 30 minutes Affected Components: Frogfoot FTTH Apr 17, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Maintenance technicians have to replace hardware to resolve a fault. Apr 17, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 17, 20:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours and 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Maintenance technicians have to replace hardware to resolve a fault..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 17 Apr 2026 17:00:00 +0000 https://status.adept.co.za/maintenance/cmnwz8bjb0b1zomv9hdqsx0ih https://status.adept.co.za/maintenance/cmnwz8bjb0b1zomv9hdqsx0ih www.adept.co.za is back up Type: Incident Apr 17, 04:07:08 GMT+0 - Investigating - www.adept.co.za is down at the moment. This incident was automatically created by Instatus monitoring. Apr 17, 04:17:11 GMT+0 - Resolved - www.adept.co.za is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>04:07:08</var> GMT+0</small><br><strong>Investigating</strong> - www.adept.co.za is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>04:17:11</var> GMT+0</small><br><strong>Resolved</strong> - www.adept.co.za is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Fri, 17 Apr 2026 04:07:08 +0000 https://status.adept.co.za/incident/cmo2dzw400il058u9wf2uecrw https://status.adept.co.za/incident/cmo2dzw400il058u9wf2uecrw Frogfoot - Planned maintenance - CPT | Gordons Bay East Type: Maintenance Duration: 6 hours Affected Components: Frogfoot FTTH Apr 13, 21:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Engineers will optimize the Gordons Bay East POP by migrating OLT services Apr 13, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 14, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Engineers will optimize the Gordons Bay East POP by migrating OLT services.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 13 Apr 2026 21:00:00 +0000 https://status.adept.co.za/maintenance/cmnsvx91x02up925yhmw5lr15 https://status.adept.co.za/maintenance/cmnsvx91x02up925yhmw5lr15 Frogfoot Outage | CPT | Franschhoek | Partial Outage | Outage Reference: FRG12649453 Type: Incident Duration: 8 hours and 42 minutes Affected Components: Frogfoot FTTB Apr 13, 07:27:12 GMT+0 - Identified - **Resolution In-Progress** Apr 13, 16:09:22 GMT+0 - Resolved - **Outage Resolved** Type: Incident

Duration: 8 hours and 42 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>07:27:12</var> GMT+0</small><br><strong>Identified</strong> - **Resolution In-Progress**.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>16:09:22</var> GMT+0</small><br><strong>Resolved</strong> - **Outage Resolved**.</p> ]]> Mon, 13 Apr 2026 07:27:12 +0000 https://status.adept.co.za/incident/cmnwvds6o09y67f1j5iu3rhvy https://status.adept.co.za/incident/cmnwvds6o09y67f1j5iu3rhvy Virtual Host Outage Type: Incident Duration: 3 hours and 30 minutes Affected Components: Hosted Services Apr 13, 03:43:05 GMT+0 - Investigating - We are currently investigating a virtual host outage in Teraco CT1\. Engineers are attending to the problem Apr 13, 04:00:33 GMT+0 - Identified - A technician is en route to the site. ETA 07:45 Apr 13, 05:42:45 GMT+0 - Identified - The technician is onsite and will start investigation shortly Apr 13, 06:52:11 GMT+0 - Monitoring - The VM Host is back online. We are confirming if all services are back and operational Apr 13, 07:13:24 GMT+0 - Resolved - This incident has been resolved. Further RCA will be done Type: Incident

Duration: 3 hours and 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>03:43:05</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a virtual host outage in Teraco CT1\. Engineers are attending to the problem.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>04:00:33</var> GMT+0</small><br><strong>Identified</strong> - A technician is en route to the site. ETA 07:45.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>05:42:45</var> GMT+0</small><br><strong>Identified</strong> - The technician is onsite and will start investigation shortly.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>06:52:11</var> GMT+0</small><br><strong>Monitoring</strong> - The VM Host is back online. We are confirming if all services are back and operational.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>07:13:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Further RCA will be done.</p> ]]> Mon, 13 Apr 2026 03:43:05 +0000 https://status.adept.co.za/incident/cmnwndl6z066153hulout2ng2 https://status.adept.co.za/incident/cmnwndl6z066153hulout2ng2 Planned Maintenance Notification Adept Internet (Pietersen Jjc) : our ref AE 788417 and NNM_G 2026/1397242 Type: Maintenance Duration: 5 hours Affected Components: Openserve FTTH Apr 11, 22:00:00 GMT+0 - Identified - Planned Maintenance - To de-load congestion on BNG's at NNOC. +/- 5 hour break time of break: 2026/04/12 00:01:00 Apr 11, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 12, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planned Maintenance - To de-load congestion on BNG's at NNOC. +/- 5 hour break time of break: 2026/04/12 00:01:00.</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 11 Apr 2026 22:00:00 +0000 https://status.adept.co.za/maintenance/cmnrgvbwu0ctjsvtpt0l5mqcj https://status.adept.co.za/maintenance/cmnrgvbwu0ctjsvtpt0l5mqcj <Vumatel Outage> Type: Incident Duration: 4 days, 17 hours and 21 minutes Affected Components: Vumatel Apr 9, 16:30:29 GMT+0 - Investigating - **Title**: Vumatel Outage Die Boord Apr 9, 17:12:29 GMT+0 - Investigating - Vumatel is currently investigating Apr 9, 19:02:27 GMT+0 - Identified - Technicians en-route to investigate Apr 14, 09:51:18 GMT+0 - Resolved - This incident has been resolved. Vumatel technicians were onsite on the evening of the 10th and the issue was resolved the afternoon of the 13th Type: Incident

Duration: 4 days, 17 hours and 21 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>16:30:29</var> GMT+0</small><br><strong>Investigating</strong> - **Title**: Vumatel Outage Die Boord.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>17:12:29</var> GMT+0</small><br><strong>Investigating</strong> - Vumatel is currently investigating.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>19:02:27</var> GMT+0</small><br><strong>Identified</strong> - Technicians en-route to investigate.</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>09:51:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Vumatel technicians were onsite on the evening of the 10th and the issue was resolved the afternoon of the 13th.</p> ]]> Thu, 9 Apr 2026 16:30:29 +0000 https://status.adept.co.za/incident/cmnrrpu6u01l2p6bi8xmr2a4c https://status.adept.co.za/incident/cmnrrpu6u01l2p6bi8xmr2a4c Install an IOM5/MDA 3P 400G/ QSFP56-DD ER8 bundle in slot 9 at Germiston First floor Type: Maintenance Duration: 6 hours Affected Components: Openserve FTTB Apr 7, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 7, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 7, 10:00:00 GMT+0 - Identified - Install an IOM5/MDA 3P 400G/ QSFP56-DD ER8 bundle in slot 9 at Germiston First floor. 6 hours break expected. Time of break 2026/04/07 00:00:01. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - Install an IOM5/MDA 3P 400G/ QSFP56-DD ER8 bundle in slot 9 at Germiston First floor. 6 hours break expected. Time of break 2026/04/07 00:00:01. .</p> ]]> Tue, 7 Apr 2026 10:00:00 +0000 https://status.adept.co.za/maintenance/cmnesfxfi07tcj0kom91906ad https://status.adept.co.za/maintenance/cmnesfxfi07tcj0kom91906ad Africa Data Center Failover Test Type: Maintenance Duration: 48 minutes Affected Components: Connectivity, Hosted Services Mar 31, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 31, 20:48:09 GMT+0 - Completed - Maintenance and failover testing have been completed successfully. All systems are functioning as expected. Mar 31, 20:00:00 GMT+0 - Identified - This maintenance will involve testing redundancy between our Cape Town region POPs to ensure continued network resilience and service reliability. During this window, customers may experience intermittent connectivity as traffic is rerouted and failover mechanisms are tested. We will make every effort to minimize any disruption and complete the work as efficiently as possible. Please don’t hesitate to get in touch with us should you have any questions or concerns! Type: Maintenance

Duration: 48 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>20:48:09</var> GMT+0</small><br><strong>Completed</strong> - Maintenance and failover testing have been completed successfully. All systems are functioning as expected..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - This maintenance will involve testing redundancy between our Cape Town region POPs to ensure continued network resilience and service reliability. During this window, customers may experience intermittent connectivity as traffic is rerouted and failover mechanisms are tested. We will make every effort to minimize any disruption and complete the work as efficiently as possible. Please don’t hesitate to get in touch with us should you have any questions or concerns!.</p> ]]> Tue, 31 Mar 2026 20:00:00 +0000 https://status.adept.co.za/maintenance/cmn5y2mey0b5913fnqebyf49f https://status.adept.co.za/maintenance/cmn5y2mey0b5913fnqebyf49f Openserve - Outage | CPT | Franschhoek Node | down Type: Incident Duration: 22 hours and 8 minutes Affected Components: Connectivity, Openserve FTTH Mar 31, 07:53:53 GMT+0 - Investigating - Currently there is an outage in Franschhoek with no ETA/ETR, Resolution in progress Mar 31, 12:55:20 GMT+0 - Identified - Underground optic fiber cables were damaged 4.78km and 4.48km from Franschhoek towards Groot Drakenstein and Wemmershoek. Tech Marius is Onsite Apr 1, 06:01:24 GMT+0 - Resolved - This incident has been resolved. Mar 31, 16:48:44 GMT+0 - Identified - The service provider is still hauling in the cable. Progress has been delayed due to blocked pipes, with 200m remaining to complete the hauling Type: Incident

Duration: 22 hours and 8 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>07:53:53</var> GMT+0</small><br><strong>Investigating</strong> - Currently there is an outage in Franschhoek with no ETA/ETR, Resolution in progress.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>12:55:20</var> GMT+0</small><br><strong>Identified</strong> - Underground optic fiber cables were damaged 4.78km and 4.48km from Franschhoek towards Groot Drakenstein and Wemmershoek. Tech Marius is Onsite.</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>06:01:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>16:48:44</var> GMT+0</small><br><strong>Identified</strong> - The service provider is still hauling in the cable. Progress has been delayed due to blocked pipes, with 200m remaining to complete the hauling.</p> ]]> Tue, 31 Mar 2026 07:53:53 +0000 https://status.adept.co.za/incident/cmnebm1c70bt0mkj8v1m5o0mt https://status.adept.co.za/incident/cmnebm1c70bt0mkj8v1m5o0mt Frogfoot - Outage | CPT | Franschhoek Node | down Type: Incident Duration: 23 hours and 5 minutes Affected Components: Connectivity, Frogfoot FTTH Mar 31, 06:56:57 GMT+0 - Investigating - Currently there is an outage in Franschhoek with no ETA/ETR, Resolution in progress Mar 31, 12:55:43 GMT+0 - Identified - Underground optic fiber cables were damaged 4.78km and 4.48km from Franschhoek towards Groot Drakenstein and Wemmershoek. Tech Marius is Onsite Apr 1, 06:01:37 GMT+0 - Resolved - This incident has been resolved. Mar 31, 16:49:01 GMT+0 - Identified - The service provider is still hauling in the cable. Progress has been delayed due to blocked pipes, with 200m remaining to complete the hauling Type: Incident

Duration: 23 hours and 5 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>06:56:57</var> GMT+0</small><br><strong>Investigating</strong> - Currently there is an outage in Franschhoek with no ETA/ETR, Resolution in progress.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>12:55:43</var> GMT+0</small><br><strong>Identified</strong> - Underground optic fiber cables were damaged 4.78km and 4.48km from Franschhoek towards Groot Drakenstein and Wemmershoek. Tech Marius is Onsite.</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>06:01:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>16:49:01</var> GMT+0</small><br><strong>Identified</strong> - The service provider is still hauling in the cable. Progress has been delayed due to blocked pipes, with 200m remaining to complete the hauling.</p> ]]> Tue, 31 Mar 2026 06:56:57 +0000 https://status.adept.co.za/incident/cmne9kt4u0bler8lzvxheap6i https://status.adept.co.za/incident/cmne9kt4u0bler8lzvxheap6i Fault Resolution | Hardware Reboot | CPT | Caledon Type: Maintenance Duration: 3 hours Affected Components: Frogfoot FTTH Mar 24, 21:00:00 GMT+0 - Identified - Engineers will reboot the NLD OTN equipment at Caledon to resolve a fault. Mar 24, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 25, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Engineers will reboot the NLD OTN equipment at Caledon to resolve a fault..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 24 Mar 2026 21:00:00 +0000 https://status.adept.co.za/maintenance/cmmta68hu04h7b9ji7zc74dwn https://status.adept.co.za/maintenance/cmmta68hu04h7b9ji7zc74dwn Metro | Migration Of Services | CPT | Acorn Creek Type: Maintenance Duration: 4 hours Affected Components: Frogfoot FTTH Mar 23, 21:00:00 GMT+0 - Identified - Engineers will be optimizing our Acorn Creek POP by migrating services away from double tagging to single tagging on the OLT's as an ongoing project. Mar 23, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 24, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Engineers will be optimizing our Acorn Creek POP by migrating services away from double tagging to single tagging on the OLT's as an ongoing project..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 23 Mar 2026 21:00:00 +0000 https://status.adept.co.za/maintenance/cmmta18vn0bniur91b5okp87a https://status.adept.co.za/maintenance/cmmta18vn0bniur91b5okp87a 391655 | Supplier Maintenance | Fibre Rehabilitation | 391668 Type: Maintenance Duration: 10 hours Affected Components: Frogfoot FTTH Mar 17, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 18, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 17, 19:00:00 GMT+0 - Identified - The teams need to cut the route cables into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested. Type: Maintenance

Duration: 10 hours

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - The teams need to cut the route cables into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested..</p> ]]> Tue, 17 Mar 2026 19:00:00 +0000 https://status.adept.co.za/maintenance/cmmkayi2s0085dx0cjf9nr4m4 https://status.adept.co.za/maintenance/cmmkayi2s0085dx0cjf9nr4m4 391452 | Supplier Maintenance | Fibre Rehabilitation | 391522 Type: Maintenance Duration: 10 hours Affected Components: Frogfoot FTTH Mar 16, 19:00:00 GMT+0 - Identified - The teams need to cut the route cables into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested. Mar 16, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 17, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 hours

Affected Components:

<p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - The teams need to cut the route cables into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 16 Mar 2026 19:00:00 +0000 https://status.adept.co.za/maintenance/cmmt37wd501g78poahmwx7kp6 https://status.adept.co.za/maintenance/cmmt37wd501g78poahmwx7kp6 Emergency | Fault Resolution | Upgrade Switch Firmware | CPT | Pinelands FTTH Type: Maintenance Duration: 6 hours Affected Components: Frogfoot FTTH Mar 11, 21:00:00 GMT+0 - Identified - Engineer need to upgrade the switch firmware to the correct MAC Table. Mar 11, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 12, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Engineer need to upgrade the switch firmware to the correct MAC Table..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 11 Mar 2026 21:00:00 +0000 https://status.adept.co.za/maintenance/cmmkbdult0008oo6cskq1gofo https://status.adept.co.za/maintenance/cmmkbdult0008oo6cskq1gofo Voice Services Disruption - Inbound and Outbound Calls Type: Incident Affected Components: Hosted Services Mar 10, 07:53:34 GMT+0 - Resolved - Services Restored - The supplier will share an RFO for the outage Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>07:53:34</var> GMT+0</small><br><strong>Resolved</strong> - Services Restored - The supplier will share an RFO for the outage.</p> ]]> Tue, 10 Mar 2026 07:53:34 +0000 https://status.adept.co.za/incident/cmmkbcrdd04hjt28iqnkq3l0x https://status.adept.co.za/incident/cmmkbcrdd04hjt28iqnkq3l0x Fault Resolution | Hardware Reboot | CPT | Caledon Type: Maintenance Duration: 3 hours Affected Components: Frogfoot FTTH Mar 9, 21:00:00 GMT+0 - Identified - Frogfoot Engineers will reboot the NLD OTN equipment at Caledon to resolve a fault. Mar 9, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 10, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Frogfoot Engineers will reboot the NLD OTN equipment at Caledon to resolve a fault..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 9 Mar 2026 21:00:00 +0000 https://status.adept.co.za/maintenance/cmmiu29qx0912hbu5dat7v1ey https://status.adept.co.za/maintenance/cmmiu29qx0912hbu5dat7v1ey www.adept.co.za is down Type: Incident Feb 24, 21:02:54 GMT+0 - Investigating - is down at the moment. This incident was automatically created by Instatus monitoring. Feb 24, 21:12:57 GMT+0 - Resolved - is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>21:02:54</var> GMT+0</small><br><strong>Investigating</strong> - is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>21:12:57</var> GMT+0</small><br><strong>Resolved</strong> - is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 24 Feb 2026 21:02:54 +0000 https://status.adept.co.za/incident/cmm13dvld0018nsmr0l8o3m7f https://status.adept.co.za/incident/cmm13dvld0018nsmr0l8o3m7f Metro | Firmware Upgrade | CPT | Ladder 10 Type: Maintenance Duration: 7 hours Affected Components: Frogfoot FTTH Feb 24, 21:00:00 GMT+0 - Identified - The team will be performing firmware upgrades on the switches at the nodes. Feb 24, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 25, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - The team will be performing firmware upgrades on the switches at the nodes..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 24 Feb 2026 21:00:00 +0000 https://status.adept.co.za/maintenance/cmm0csbfw0gxj13guofexjabk https://status.adept.co.za/maintenance/cmm0csbfw0gxj13guofexjabk Adept ICT Network Outage Type: Incident Duration: 3 hours and 59 minutes Affected Components: Connectivity, Hosted Services, Email, , Adept ICT → Feb 21, 08:23:52 GMT+0 - Investigating - We are aware that Adept clients experiencing connectivity problems. Our technicians are currently investigating to get the issue resolved as soon as possible. We apologize for the inconvenience . Feb 21, 09:46:39 GMT+0 - Identified - The investigation regarding the intermittent/no connectivity is still ongoing on Adept's side. Feb 21, 12:23:10 GMT+0 - Resolved - All Connectivity services **have** been restored. We apologize for the inconvenience and thank you for your patience. Type: Incident

Duration: 3 hours and 59 minutes

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>08:23:52</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that Adept clients experiencing connectivity problems. Our technicians are currently investigating to get the issue resolved as soon as possible. We apologize for the inconvenience ..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>09:46:39</var> GMT+0</small><br><strong>Identified</strong> - The investigation regarding the intermittent/no connectivity is still ongoing on Adept's side..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>12:23:10</var> GMT+0</small><br><strong>Resolved</strong> - All Connectivity services **have** been restored. We apologize for the inconvenience and thank you for your patience..</p> ]]> Sat, 21 Feb 2026 08:23:52 +0000 https://status.adept.co.za/incident/cmlw1y5rl05kxdl6cbquol7u9 https://status.adept.co.za/incident/cmlw1y5rl05kxdl6cbquol7u9 Frogfoot Maintenance | Supplier Maintenance | Fibre Rehabilitation | CPT Type: Maintenance Duration: 10 hours Affected Components: Frogfoot FTTB, , Frogfoot FTTH, Frogfoot → Feb 11, 19:00:00 GMT+0 - Identified - Frogfoot engineers need to cut the route cables into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested. 10 hours downtime expected. Impact certain. Feb 11, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 12, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 hours

Affected Components: , ,

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Frogfoot engineers need to cut the route cables into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested. 10 hours downtime expected. Impact certain..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 11 Feb 2026 19:00:00 +0000 https://status.adept.co.za/maintenance/cml4xf89u000st09klid9c52m https://status.adept.co.za/maintenance/cml4xf89u000st09klid9c52m Frogfoot Maintenance | Firmware Upgrade | JHB | Isando Type: Maintenance Duration: 7 hours Affected Components: , Frogfoot FTTH, Frogfoot → Jan 21, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 22, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 21, 21:00:00 GMT+0 - Identified - Frogfoot core teams will upgrade the switch stack to the latest firmware to improve stability and performance. Type: Maintenance

Duration: 7 hours

Affected Components: ,

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Frogfoot core teams will upgrade the switch stack to the latest firmware to improve stability and performance..</p> ]]> Wed, 21 Jan 2026 21:00:00 +0000 https://status.adept.co.za/maintenance/cmkb1bo060n5fu3sgtwgj0dj4 https://status.adept.co.za/maintenance/cmkb1bo060n5fu3sgtwgj0dj4 Dark Fibre Africa - Connectivity Outage: Technopark, Stellenbosch Type: Incident Duration: 22 hours and 43 minutes Affected Components: , Dark Fibre Africa, Dark Fibre Africa → Dec 10, 06:09:44 GMT+0 - Resolved - This incident has been resolved. All services have been restored following successful repairs and testing of affected links. DFA are monitoring the network to ensure stability and top performance. Dec 9, 17:16:06 GMT+0 - Identified - DFA has identified a major cable break in the CBD (Ref: 11185108) caused by third-party construction damage. Seven cables are affected, and their team are working on repairs. ETR is 8 hours. We sincerely apologize for the inconvenience and appreciate your patience. Dec 9, 07:26:20 GMT+0 - Investigating - We are aware clients in the Technopark, Stellenbosch area are experiencing connectivity problems on the DFA network. Our technicians logged a query with the upstream provider and waiting on feedback. Dec 9, 09:10:23 GMT+0 - Identified - DFA have confirmed the links are affected by a Layer 2 - Major Network Outage due to backhaul links that are down. Further updates to follow. Type: Incident

Duration: 22 hours and 43 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>06:09:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All services have been restored following successful repairs and testing of affected links. DFA are monitoring the network to ensure stability and top performance..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>17:16:06</var> GMT+0</small><br><strong>Identified</strong> - DFA has identified a major cable break in the CBD (Ref: 11185108) caused by third-party construction damage. Seven cables are affected, and their team are working on repairs. ETR is 8 hours. We sincerely apologize for the inconvenience and appreciate your patience..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>07:26:20</var> GMT+0</small><br><strong>Investigating</strong> - We are aware clients in the Technopark, Stellenbosch area are experiencing connectivity problems on the DFA network. Our technicians logged a query with the upstream provider and waiting on feedback..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>09:10:23</var> GMT+0</small><br><strong>Identified</strong> - DFA have confirmed the links are affected by a Layer 2 - Major Network Outage due to backhaul links that are down. Further updates to follow..</p> ]]> Tue, 9 Dec 2025 07:26:20 +0000 https://status.adept.co.za/incident/cmiy9b55i0ne0rwl6bs86pvej https://status.adept.co.za/incident/cmiy9b55i0ne0rwl6bs86pvej Adept Incident Type: Incident Duration: 2 minutes Affected Components: Connectivity Sep 10, 07:15:09 GMT+0 - Investigating - **Title**: Some issue **Affected**: London **ETA**: 2 hours Sep 10, 07:17:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>07:15:09</var> GMT+0</small><br><strong>Investigating</strong> - **Title**: Some issue **Affected**: London **ETA**: 2 hours.</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>07:17:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 10 Sep 2025 07:15:09 +0000 https://status.adept.co.za/incident/cmfdna6cu007h5dsmr005hvwo https://status.adept.co.za/incident/cmfdna6cu007h5dsmr005hvwo Outage | CPT | Gbayeast | OLT 2 | Down Type: Incident Duration: 9 hours and 57 minutes Affected Components: Frogfoot FTTH Sep 9, 16:57:00 GMT+0 - Identified - Frogfoot FTTH outage for Gordonsbay East customers Sep 9, 19:02:43 GMT+0 - Identified - Logged to T3 for further investigation Fault escalated to our Maintenance team as per T3’s instruction. Awaiting technician’s ETA Sep 10, 02:54:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 9 hours and 57 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>16:57:00</var> GMT+0</small><br><strong>Identified</strong> - Frogfoot FTTH outage for Gordonsbay East customers.</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>19:02:43</var> GMT+0</small><br><strong>Identified</strong> - Logged to T3 for further investigation Fault escalated to our Maintenance team as per T3’s instruction. Awaiting technician’s ETA.</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>02:54:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 9 Sep 2025 16:57:00 +0000 https://status.adept.co.za/incident/cmfcv1vh90008mog6zf6ejmkc https://status.adept.co.za/incident/cmfcv1vh90008mog6zf6ejmkc