adeptict - Frogfoot - Outage | CPT | Franschhoek Node | down – Incident details

Mimecast → South African Grid experiencing degraded performance

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Frogfoot - Outage | CPT | Franschhoek Node | down

ResolvedMajor outage23 hours 4 minutes

Affected

Adept ICT

Operational from 6:56 AM to 6:01 AM

Connectivity

Operational from 6:56 AM to 6:01 AM

Frogfoot

Operational from 6:56 AM to 6:01 AM

Frogfoot FTTH

Operational from 6:56 AM to 6:01 AM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    The service provider is still hauling in the cable. Progress has been delayed due to blocked pipes, with 200m remaining to complete the hauling

  • IdentifiedUTC

    Underground optic fiber cables were damaged 4.78km and 4.48km from Franschhoek towards Groot Drakenstein and Wemmershoek. Tech Marius is Onsite

  • InvestigatingUTC

    Currently there is an outage in Franschhoek with no ETA/ETR, Resolution in progress