adeptict - Openserve - Outage | CPT | Franschhoek Node | down – Incident details

Mimecast → South African Grid experiencing degraded performance

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Openserve - Outage | CPT | Franschhoek Node | down

ResolvedPartial outage22 hours 7 minutes

Affected

Adept ICT

Partial outage from 7:53 AM to 6:01 AM

Connectivity

Partial outage from 7:53 AM to 6:01 AM

Openserve

Operational from 7:53 AM to 12:55 PM, Partial outage from 12:55 PM to 6:01 AM

Openserve FTTH

Operational from 7:53 AM to 12:55 PM, Partial outage from 12:55 PM to 6:01 AM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    The service provider is still hauling in the cable. Progress has been delayed due to blocked pipes, with 200m remaining to complete the hauling

  • IdentifiedUTC

    Underground optic fiber cables were damaged 4.78km and 4.48km from Franschhoek towards Groot Drakenstein and Wemmershoek. Tech Marius is Onsite

  • InvestigatingUTC

    Currently there is an outage in Franschhoek with no ETA/ETR, Resolution in progress