adeptict - Openserve | Franschhoek – Incident details

Mimecast → South African Grid experiencing degraded performance

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Openserve | Franschhoek

ResolvedPartial outage24 hours 7 minutes

Affected

Openserve

Partial outage from 7:46 AM to 7:54 AM

Openserve FTTH

Partial outage from 7:46 AM to 7:54 AM

Openserve FTTB

Partial outage from 7:46 AM to 7:54 AM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    An underground optic fibre cable was cut in a dugout by unknown parties 16.28km from Paarl towards Groot Drakenstein. The service provider is still hauling in the optic fibre cable which is almost in at the first joint. Once complete, the Optic fibre cable team will commence splicing. Hauling is still ongoing towards the second joint. Progress update to follow at 14:00

  • IdentifiedUTC

    The service provider is still hauling in the optic fibre cable which is almost in at the first joint. Once complete, the Optic fibre cable team will commence splicing. Hauling is still ongoing towards the second joint. Progress update to follow at 14:00

  • InvestigatingUTC

    There seems to be Reoccurring vandalism. Openserve have a technician on route ETA: 11:30am