adeptict - Notice history

Experiencing partially degraded performance

Notice history

Mar 2026

391655 | Supplier Maintenance | Fibre Rehabilitation | 391668
Scheduled for March 17, 2026 at 7:00 PM – March 18, 2026 at 5:00 AM about 10 hours
  • Planned
    March 17, 2026 at 7:00 PM
    Planned
    March 17, 2026 at 7:00 PM

    The teams need to cut the route cables into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested.

Emergency | Fault Resolution | Upgrade Switch Firmware | CPT | Pinelands FTTH
  • Completed
    March 12, 2026 at 3:00 AM
    Completed
    March 12, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 11, 2026 at 9:00 PM
    In progress
    March 11, 2026 at 9:00 PM
    Maintenance is now in progress
  • Planned
    March 11, 2026 at 9:00 PM
    Planned
    March 11, 2026 at 9:00 PM

    Engineer need to upgrade the switch firmware to the correct MAC Table.

Voice Services Disruption - Inbound and Outbound Calls
  • Resolved
    Resolved

    Services Restored - The supplier will share an RFO for the outage

Fault Resolution | Hardware Reboot | CPT | Caledon
  • Completed
    March 10, 2026 at 12:00 AM
    Completed
    March 10, 2026 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    March 09, 2026 at 9:00 PM
    In progress
    March 09, 2026 at 9:00 PM
    Maintenance is now in progress
  • Planned
    March 09, 2026 at 9:00 PM
    Planned
    March 09, 2026 at 9:00 PM

    Frogfoot Engineers will reboot the NLD OTN equipment at Caledon to resolve a fault.

Feb 2026

www.adept.co.za is down
  • Resolved
    Resolved
    is back up. This incident was automatically resolved by Instatus monitoring.
  • Investigating
    Investigating
    is down at the moment. This incident was automatically created by Instatus monitoring.
Metro | Firmware Upgrade | CPT | Ladder 10
  • Completed
    February 25, 2026 at 4:00 AM
    Completed
    February 25, 2026 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    February 24, 2026 at 9:00 PM
    In progress
    February 24, 2026 at 9:00 PM
    Maintenance is now in progress
  • Planned
    February 24, 2026 at 9:00 PM
    Planned
    February 24, 2026 at 9:00 PM

    The team will be performing firmware upgrades on the switches at the nodes.

Adept ICT Network Outage
  • Resolved
    Resolved

    All Connectivity services have been restored.

    We apologize for the inconvenience and thank you for your patience.

  • Identified
    Identified

    The investigation regarding the intermittent/no connectivity is still ongoing on Adept's side.

  • Investigating
    Investigating

    We are aware that Adept clients experiencing connectivity problems. Our technicians are currently investigating to get the issue resolved as soon as possible.

    We apologize for the inconvenience .

Frogfoot Maintenance | Supplier Maintenance | Fibre Rehabilitation | CPT
  • Completed
    February 12, 2026 at 5:00 AM
    Completed
    February 12, 2026 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    February 11, 2026 at 7:00 PM
    In progress
    February 11, 2026 at 7:00 PM
    Maintenance is now in progress
  • Planned
    February 11, 2026 at 7:00 PM
    Planned
    February 11, 2026 at 7:00 PM

    Frogfoot engineers need to cut the route cables into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested. 10 hours downtime expected. Impact certain.

Jan 2026

Frogfoot Maintenance | Firmware Upgrade | JHB | Isando
  • Completed
    January 22, 2026 at 4:00 AM
    Completed
    January 22, 2026 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    January 21, 2026 at 9:00 PM
    In progress
    January 21, 2026 at 9:00 PM
    Maintenance is now in progress
  • Planned
    January 21, 2026 at 9:00 PM
    Planned
    January 21, 2026 at 9:00 PM

    Frogfoot core teams will upgrade the switch stack to the latest firmware to improve stability and performance.

Frogfoot Maintenance | Hardware Replacement | CPT | Matroosfontein | 15 January 2026
  • Completed
    January 16, 2026 at 4:00 AM
    Completed
    January 16, 2026 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    January 15, 2026 at 9:00 PM
    In progress
    January 15, 2026 at 9:00 PM
    Maintenance is now in progress
  • Planned
    January 15, 2026 at 9:00 PM
    Planned
    January 15, 2026 at 9:00 PM

    Frogfoot ME engineers will replace the current switch with a new one, due to a fault on the 2nd PSU slot. 4 hours of downtime expected for customers directly connecting to Matroosfontein; the remaining customers services will be at risk during this time.

Jan 2026 to Mar 2026

Next